
FREQUENTLY ASKED QUESTIONS
Right Lane Carriers offers a comprehensive range of transportation services, including local, regional, and long-haul trucking. We also provide logistics management and specialized transport for oversized or hazardous goods. Our aim is to meet diverse transportation needs with efficiency and reliability.
We primarily serve Ontario, but our services extend nationally and include cross-border transportation to the United States. Our extensive network ensures that we can handle shipments across various regions effectively.
You can request a quote by visiting our website and filling out the quote request form. Alternatively, you can call our customer service hotline to speak directly with a representative who will assist you with your inquiry.
We are equipped to transport a wide variety of goods, including general freight, refrigerated products, hazardous materials, and oversized items. Our fleet and team are prepared to handle different types of cargo safely and efficiently.
We ensure the safety and security of cargo through rigorous vehicle inspections, GPS tracking, and strict compliance with all transportation regulations. Our drivers receive comprehensive training in best practices for cargo handling and safety, ensuring that your goods are protected throughout the journey.
Our drivers hold valid AZ class licenses and have undergone extensive training. They are experienced in handling a wide range of cargo types and are well-versed in adhering to safety protocols, ensuring reliable and secure transport services.
Our vehicles are equipped with the necessary tools for basic repairs, and our drivers are trained to perform emergency roadside repairs. Additionally, we have a support team available 24/7 to assist with any roadside emergencies, ensuring minimal disruptions to our services.
Right Lane Carriers operates 24/7 to meet the diverse needs of our clients. Our customer service team is available to assist during regular business hours, providing support and information as needed.
Yes, we offer real-time tracking through our GPS system. This allows customers to monitor the status and location of their shipments at any time, providing peace of mind and up-to-date information on delivery progress. Please click on the "Carrier Tracking" button, and enter your carrier information to receive accurate updates on the status of your shipment.
You can contact our customer support team by phone at [phone number], email at dispatch@rightlanecarrier.com, or through the contact form on our website. Our team is ready to assist with any inquiries or support you may need.
A Bill of Lading (BOL) is a legal document issued by the carrier to the shipper detailing the type, quantity, and destination of the goods being transported. It serves as a receipt of freight services and a contract between the shipper and the carrier.
A Packing Slip is a document that lists the contents of a shipment. It is used to verify that the goods being shipped match the order and are in the correct quantity and condition.
A Freight Invoice is an invoice issued by the carrier to the shipper or consignee detailing the charges for transportation services provided. It includes all costs associated with the shipment.
Cross-Border Forms include various documents required for shipments crossing international borders, such as customs declarations, commercial invoices, and certificates of origin. These documents ensure that shipments comply with international trade regulations.
Proof of Delivery (POD) is a document signed by the consignee confirming that the goods were received in the expected condition and quantity. It serves as a confirmation of delivery and can be used to verify receipt.
Accessorial Charges are additional fees for services beyond standard transportation, such as liftgate service, inside delivery, or residential delivery. These charges cover extra services that may be required during the shipping process.
A Freight Bill is a detailed statement of transportation charges issued by the carrier. It includes base freight rates, accessorial charges, and any applicable fuel surcharges.
A Shipper’s Letter of Instruction (SLI) is a document provided by the shipper detailing specific instructions for the carrier, including special handling requirements or delivery instructions.
A Customs Broker is a professional who assists with clearing goods through customs by ensuring all required documentation is completed accurately and submitted on time. They help navigate the complexities of international shipping regulations.
A Consignee is the person or entity to whom the shipment is being delivered. The consignee is responsible for receiving the goods and often pays the freight charges.
A Carrier is the company or individual responsible for transporting the goods from the shipper to the consignee. Right Lane Carriers acts as a carrier, ensuring safe and timely delivery of shipments.
Dispatch is the process of scheduling and managing the movement of trucks and drivers to ensure timely delivery of goods. Our dispatch team coordinates all aspects of transportation to maintain efficiency.
EDI (Electronic Data Interchange) is the electronic exchange of business information, such as orders and invoices, between trading partners in a standardized format. It streamlines communication and improves accuracy.
Freight Class is a classification system used to categorize freight based on its weight, dimensions, density, and handling requirements. It affects shipping rates and helps determine the cost of transportation.
A Detention Fee is a charge incurred when a truck is delayed at the shipper’s or consignee’s location beyond the allowed free time for loading or unloading. It compensates the carrier for lost time.
A Tariff is a schedule of charges or rates for transportation services, including base rates and accessorial charges. It outlines the cost structure for shipping goods.
Transit Time is the amount of time it takes for a shipment to travel from the point of origin to the destination. It varies based on distance, shipping method, and other factors.
LTL (Less Than Truckload) is a type of freight shipment that does not require a full truckload. Multiple shippers share space on the same truck, making it a cost-effective option for smaller shipments.
FTL (Full Truckload) is a type of shipment where a single shipper's goods fill an entire truck, providing exclusive use of the vehicle for that shipment. It is ideal for large or high-volume shipments.
Billable Weight is the weight used to calculate shipping charges. It can be based on actual weight or dimensional weight, whichever is greater, to account for the space occupied by the shipment.
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